Job Overview
A Customer Service Representative supports customers by helping them with questions, concerns, and service-related issues. This role is common in sectors such as retail, banking, telecom, e-commerce, healthcare, and other service industries. Customer Service Representatives communicate with customers on a daily basis, listen to their needs, and provide clear and practical solutions. They play an important role in shaping the customer’s experience and building trust between the customer and the company. The main goal of this position is to ensure customers receive timely, respectful, and accurate support while following company guidelines.
Job Responsibilities
• Handle customer inquiries through phone calls, emails, or live chat
• Resolve complaints and guide customers toward appropriate solutions
• Maintain accurate records of customer interactions and follow-ups
Skills and Qualifications
• Good communication, patience, and problem-solving skills
• Previous customer service experience of 1–2 years is preferred
• High school diploma or bachelor’s degree; customer support training is an advantage
Salary and Benefits
Customer Service Representatives typically earn between AED 2,500 and AED 5,500 per month, depending on experience and the industry. Benefits may include medical insurance, paid annual leave, shift allowances, performance-based incentives, and other standard benefits as per company policy.
How to Apply Safely
Applicants should apply through official company websites or trusted job portals. Never pay fees or share sensitive personal information. Always verify the employer before attending interviews or accepting any job offers.
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